YHS — Your Home Solutions, Inc. ("YHS," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, request an inspection, submit a form, or otherwise engage with our services.
1. Information We Collect
We collect the following categories of information:
- Contact information you provide: name, phone number, email address, property address.
- Project details: the nature of your inquiry, the services you're interested in, insurance carrier (when disclosed by you), and any description of damage you share.
- Automatic information: IP address, device type, browser, referral URL, and pages visited — collected through standard analytics tools.
- Communications: records of calls, texts, emails, and form submissions you exchange with our team.
2. How We Use Your Information
- To schedule and complete inspections, estimates, and installations.
- To communicate with you about your project, claim status, appointments, and follow-ups.
- To comply with legal, insurance, and regulatory obligations.
- To improve our website, services, and customer experience.
- To send service updates and (with your consent) occasional marketing.
3. How We Share Information
We do not sell your personal information. We may share it only in these limited circumstances:
- Insurance carriers and adjusters, when necessary to advance your claim on your behalf.
- Licensed subcontractors and material suppliers, when required to fulfill your project.
- Service providers we use to operate our business (CRM, scheduling, analytics, communications).
- Legal authorities, if required by law, subpoena, or to protect our legal rights.
4. SMS / Text Messaging
By providing your phone number and opting in, you consent to receive text messages from YHS regarding appointments, claim updates, and service communications. Standard message and data rates may apply. Reply STOP at any time to opt out.
5. Cookies & Tracking
Our website uses cookies and similar technologies to improve functionality and measure performance. You may disable cookies in your browser settings; some site features may not function correctly without them.
6. Data Retention
We retain information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.
7. Your Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us at info@yhsillinois.com.
8. Security
We take reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work continuously to maintain appropriate protections.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
YHS — Your Home Solutions, Inc.
814 Crescent St, Elgin, IL 60123
Phone: +1 888-470-9474
Email: info@yhsillinois.com